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General Information
What is an escape room?
Casa Loma Escape Rooms
What are Rush Tickets?
What is the minimum age for the games?
Can kids play by themselves?
Can I just play with my group and no one else?
If I book a private game or I need additional tickets, can I have more than the maximum number of players attend?
If we are playing with other groups, do we get split up in the game or do we have to work together?
Do the tickets to the Escape Rooms include General Admission to Casa Loma?
I have a discount code and it's not working.
Is there parking?
Is Casa Loma accessible?
How much activity is involved?
I have put myself on the Waitlist. What happens now?
I would like to book a game, but I want it to start earlier than the games you have available. Can I do that?
I've booked my tickets. Now what?
Are tickets refundable?
How much time will this take?
What happens if I arrive late?
Where Dark Things Dwell
How many can I have on my team and have it be just us?
If we have more than 8 people, can we still play together?
What is the minimum age for the game?
I have friends that booked separately. Can we play together?
If I need additional tickets and the game is sold out, can I have more than the maximum number of players attend?
Is it scary?
What if it's raining?
Can I bring my dog?
Is there parking?
Is Black Creek accessible?
I have put myself on the Waitlist. What happens now?
Can I come early and look around?
How much time will this take?
I have a discount code and it's not working.
I would like to book a game, but I want it on a day that you don't have tickets, can I do that?
I've booked my tickets. Now what?
Are tickets refundable?
What happens if I arrive late?
The Perfect Bite
How many people can be at one table?
If I book less than a multiple of 4, will I have a table to myself?
I have friends that booked separately. Can we sit together?
I have a dietary restriction. When should I let you know about it?
What is the minimum age for the experience?
If I need additional tickets and the game is sold out, can I have more than the maximum number of players attend?
I have put myself on the Waitlist. What happens now?
I have a discount code and it's not working.
Is Peter Pan accessible?
I've booked my tickets. Now what?
I would like to book a game, but I want it on a day that you don't have tickets, can I do that?
Are tickets refundable?
What happens if I arrive late?
The Wedding Party
How many people can be at one table?
If I book less than a multiple of 6, will I have a table to myself?
I have friends that booked separately. Can we sit together?
I have a dietary restriction. When should I let you know about it?
What is the minimum age for the experience?
I have put myself on the Waitlist. What happens now?
Is there parking?
I have a discount code and it's not working.
Is The Old Mill accessible?
I've booked my tickets. Now what?
I would like to book a game, but I want it on a day that you don't have tickets, can I do that?
Are tickets refundable?
What happens if I arrive late?
Lost & Found
How old do you have to be to play this game?
Why is the game so long? What could you possibly be doing for 5 hours?
Is there food and drink at The Village?
Is there parking?
Is this experience scary?
I have put myself on the Waitlist. What happens now?
I have a discount code and it's not working.
I've booked my tickets. Now what?
I would like to book a game, but I want it on a day that you don't have tickets, can I do that?
Are tickets refundable?
What happens if I arrive late?
Birthday Parties (Casa Loma)
Do you have a party room or place to eat cake?
Which game do you recommend for birthday parties?
How many people can play?
Can I book a private room?
How much time will this take and when should we plan to get there?
Where can guests be dropped off and picked up?
What if someone arrives late?
Can I wait inside Casa Loma for my group and not go into the game?
Can the chaperones just watch the group and not participate?
