Frequently Asked Questions
Frequently Asked Questions
Table of Contents
General Information
What is an escape room?
What is an escape room?
What is an escape room?
Escape Casa Loma
What is the minimum age for the games?
What is the minimum age for the games?
What is the minimum age for the games?
Can kids play by themselves?
Can kids play by themselves?
Can kids play by themselves?
Can I just play with my group and no one else?
Can I just play with my group and no one else?
Can I just play with my group and no one else?
If I book a private game or I need additional tickets, can I have more than the maximum number of players attend?
If I book a private game or I need additional tickets, can I have more than the maximum number of players attend?
If I book a private game or I need additional tickets, can I have more than the maximum number of players attend?
If we are playing with other groups, do we get split up in the game or do we have to work together?
If we are playing with other groups, do we get split up in the game or do we have to work together?
If we are playing with other groups, do we get split up in the game or do we have to work together?
Do the tickets to the Escape Rooms include General Admission to Casa Loma?
Do the tickets to the Escape Rooms include General Admission to Casa Loma?
Do the tickets to the Escape Rooms include General Admission to Casa Loma?
I have a discount code and it's not working.
I have a discount code and it's not working.
I have a discount code and it's not working.
Is there parking?
Is there parking?
Is there parking?
Is Casa Loma accessible?
Is Casa Loma accessible?
Is Casa Loma accessible?
How much activity is involved?
How much activity is involved?
How much activity is involved?
I have put myself on the Waitlist. What happens now?
I have put myself on the Waitlist. What happens now?
I have put myself on the Waitlist. What happens now?
I would like to book a game, but I want it to start earlier than the games you have available. Can I do that?
I would like to book a game, but I want it to start earlier than the games you have available. Can I do that?
I would like to book a game, but I want it to start earlier than the games you have available. Can I do that?
I've booked my tickets. Now what?
I've booked my tickets. Now what?
I've booked my tickets. Now what?
Are tickets refundable?
Are tickets refundable?
Are tickets refundable?
How much time will this take?
How much time will this take?
How much time will this take?
What happens if I arrive late?
What happens if I arrive late?
What happens if I arrive late?
Where Dark Things Dwell
How many can I have on my team and have it be just us?
How many can I have on my team and have it be just us?
How many can I have on my team and have it be just us?
If we have more than 8 people, can we still play together?
If we have more than 8 people, can we still play together?
If we have more than 8 people, can we still play together?
What is the minimum age for the game?
What is the minimum age for the game?
What is the minimum age for the game?
I have friends that booked separately. Can we play together?
I have friends that booked separately. Can we play together?
I have friends that booked separately. Can we play together?
If I need additional tickets and the game is sold out, can I have more than the maximum number of players attend?
If I need additional tickets and the game is sold out, can I have more than the maximum number of players attend?
If I need additional tickets and the game is sold out, can I have more than the maximum number of players attend?
Is it scary?
Is it scary?
Is it scary?
What if it's raining?
What if it's raining?
What if it's raining?
Can I bring my dog?
Can I bring my dog?
Can I bring my dog?
Is there parking?
Is there parking?
Is there parking?
Is Black Creek accessible?
Is Black Creek accessible?
Is Black Creek accessible?
I have put myself on the Waitlist. What happens now?
I have put myself on the Waitlist. What happens now?
I have put myself on the Waitlist. What happens now?
Can I come early and look around?
Can I come early and look around?
Can I come early and look around?
How much time will this take?
How much time will this take?
How much time will this take?
I have a discount code and it's not working.
I have a discount code and it's not working.
I have a discount code and it's not working.
I would like to book a game, but I want it on a day that you don't have tickets, can I do that?
I would like to book a game, but I want it on a day that you don't have tickets, can I do that?
I would like to book a game, but I want it on a day that you don't have tickets, can I do that?
I've booked my tickets. Now what?
I've booked my tickets. Now what?
I've booked my tickets. Now what?
Are tickets refundable?
Are tickets refundable?
Are tickets refundable?
What happens if I arrive late?
What happens if I arrive late?
What happens if I arrive late?
The Perfect Bite
How many people can be at one table?
How many people can be at one table?
How many people can be at one table?
If I book less than a multiple of 4, will I have a table to myself?
If I book less than a multiple of 4, will I have a table to myself?
If I book less than a multiple of 4, will I have a table to myself?
I have friends that booked separately. Can we sit together?
I have friends that booked separately. Can we sit together?
I have friends that booked separately. Can we sit together?
I have a dietary restriction. When should I let you know about it?
I have a dietary restriction. When should I let you know about it?
I have a dietary restriction. When should I let you know about it?
What is the minimum age for the experience?
What is the minimum age for the experience?
What is the minimum age for the experience?
If I need additional tickets and the game is sold out, can I have more than the maximum number of players attend?
If I need additional tickets and the game is sold out, can I have more than the maximum number of players attend?
If I need additional tickets and the game is sold out, can I have more than the maximum number of players attend?
I have put myself on the Waitlist. What happens now?
I have put myself on the Waitlist. What happens now?
I have put myself on the Waitlist. What happens now?
Is there parking?
Is there parking?
Is there parking?
I have a discount code and it's not working.
I have a discount code and it's not working.
I have a discount code and it's not working.
Is Peter Pan accesible?
Is Peter Pan accesible?
Is Peter Pan accesible?
I've booked my tickets. Now what?
I've booked my tickets. Now what?
I've booked my tickets. Now what?
I would like to book a game, but I want it on a day that you don't have tickets, can I do that?
I would like to book a game, but I want it on a day that you don't have tickets, can I do that?
I would like to book a game, but I want it on a day that you don't have tickets, can I do that?
Are tickets refundable?
Are tickets refundable?
Are tickets refundable?
What happens if I arrive late?
What happens if I arrive late?
What happens if I arrive late?
The Wedding Party
How many people can be at one table?
How many people can be at one table?
How many people can be at one table?
If I book less than a multiple of 6, will I have a table to myself?
If I book less than a multiple of 6, will I have a table to myself?
If I book less than a multiple of 6, will I have a table to myself?
I have friends that booked separately. Can we sit together?
I have friends that booked separately. Can we sit together?
I have friends that booked separately. Can we sit together?
I have a dietary restriction. When should I let you know about it?
I have a dietary restriction. When should I let you know about it?
I have a dietary restriction. When should I let you know about it?
What is the minimum age for the experience?
What is the minimum age for the experience?
What is the minimum age for the experience?
I have put myself on the Waitlist. What happens now?
I have put myself on the Waitlist. What happens now?
I have put myself on the Waitlist. What happens now?
Is there parking?
Is there parking?
Is there parking?
I have a discount code and it's not working.
I have a discount code and it's not working.
I have a discount code and it's not working.
Is The Old Mill accessible?
Is The Old Mill accessible?
Is The Old Mill accessible?
I've booked my tickets. Now what?
I've booked my tickets. Now what?
I've booked my tickets. Now what?
I would like to book a game, but I want it on a day that you don't have tickets, can I do that?
I would like to book a game, but I want it on a day that you don't have tickets, can I do that?
I would like to book a game, but I want it on a day that you don't have tickets, can I do that?
Are tickets refundable?
Are tickets refundable?
Are tickets refundable?
What happens if I arrive late?
What happens if I arrive late?
What happens if I arrive late?
Birthday Parties (Casa Loma)
Do you have a party room or place to eat cake?
Do you have a party room or place to eat cake?
Do you have a party room or place to eat cake?
Which game do you recommend for birthday parties?
Which game do you recommend for birthday parties?
Which game do you recommend for birthday parties?
How many people can play?
How many people can play?
How many people can play?
Can I book a private room?
Can I book a private room?
Can I book a private room?
How much time will this take and when should we plan to get there?
How much time will this take and when should we plan to get there?
How much time will this take and when should we plan to get there?
Where can guests be dropped off and picked up?
Where can guests be dropped off and picked up?
Where can guests be dropped off and picked up?
What if someone arrives late?
What if someone arrives late?
What if someone arrives late?
Can I wait inside Casa Loma for my group and not go into the game?
Can I wait inside Casa Loma for my group and not go into the game?
Can I wait inside Casa Loma for my group and not go into the game?
Can the chaperones just watch the group and not participate?
Can the chaperones just watch the group and not participate?
Can the chaperones just watch the group and not participate?
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Frequently asked questions
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